Will my security system continue to work if my wireless network goes down, or if the power goes out?

Yes. Your system has 4G LTE cellular backup to make sure your home is still professionally monitored.

Are wireless security systems secure?

Absolutely. It's much easier for an intruder to cut a landline than disrupt the wireless signal to the Alarm Response Center. If an intruder tries to break your security panel or base, it will set off an alarm before the system is compromised. 

Wireless sensors are also secure. Since they aren't constrained by phone lines or wall mounts, they can be placed out of view of intruders. If a sensor is tampered with, an alarm will be triggered as well.

Can I turn the alarm system on and off?

Yes. You can use a passcode to arm and disarm it from the panel. You can also use the mobile app or a keychain remote.

When a security breach occurs, does my system tell me where in my home it happened?

Yes. Each sensor protects a door, window, or area, and will indicate the location of the breach when an alarm occurs.

I don't have good cellular service at my house. Will my system still work?

Absolutely. Your system uses dual-path connectivity to communicate over the best signal—whether it's Wi-Fi or cellular. The cellular service will come from either AT&T or Verizon, depending on which carrier is stronger at your home. 

Does my security system have a warranty?

Your system hardware is covered by a 1-year limited warranty. 

Can I get an additional system for my vacation home?

Of course! Just call or chat with one of our security experts to get started.

How is my system so affordable? What's the catch?

There is no catch. Our systems are self-installed, which lets you avoid costs for professional installation. Whether you work with a security specialist or build it yourself, you'll get a system with exactly what you need to protect your home. This avoids extra hardware that runs up your bill.

Who gets notifications when my alarm goes off?
Can I choose who I want to be notified?

With professional monitoring, once an alarm goes off, highly trained professionals in the Alarm Response Center will begin contacting a list of emergency contacts that you'll create after you activate your monitoring. You can update the list anytime. 

You'll receive notifications through your mobile app, but you'll also have ASAP, our patented alert system that connects as many emergency contacts as you want. When an alarm goes off, you and your emergency contacts will automatically receive your choice of voice calls, texts and/or email notifications while we work on your behalf to contact help if it's needed.

How many months is the monitoring agreement for?

Your agreement is for 36 months. We'll do everything we can to make sure you're happy with your new system.

Can I save money on my homeowner's insurance by having an alarm system?

It's common for some insurers to provide a discount of up to 20 percent on homeowners insurance if you have a professionally monitored system. Be sure to check with your insurance company for more information.

Can I get a system without professional monitoring?

Either system allows self-monitoring from your mobile app. However, we don't recommend it because it doesn't meet certain home insurance and municipal code requirements. Give us a call if you're interested in self-monitoring.

I live in a neighborhood where police don't respond to residential alarms. Who comes to my house to investigate alarms?

Different jurisdictions have different rules regarding alarm dispatch. However, it's very rare that police won't respond to alarms at all. In many cases, you just need a permit for your home, which we can help you get. Contact us or your local law enforcement to find out how alarms are handled in your area.